![]() The council does not legally have to follow an ombudsman decision but they usually do. ![]() Provide a service that they should have done ![]() Make a decision that they should have done If the ombudsman upholds your complaint, they could ask the council to: They usually also publish an anonymised version of the decision on their website. The ombudsman writes to you with their decision when the investigation is complete. The ombudsman can ask everyone involved for more information. Most cases are decided within 6 months. A formal investigation can take up to a year. The Housing Ombudsman can try to resolve some problems in 2 months without an investigation. They write to you with reasons if they decide not to. The ombudsman decides if they can investigate your complaint. Wait 8 weeks from the council's or housing association's final response To get in touch with the Housing Ombudsman before 1 October 2022, you had to either:Īsk a designated person, such as a local councillor or MP, to refer your case Make a complaint to the Housing Ombudsman if you're unhappy with your landlord's final response to your complaint.Īn ombudsman will not usually look into your case if you contact them more than a year from when you got the final response from the council or housing association. The Housing Ombudsman looks at complaints from council and housing association tenants and leaseholders about problems like: It can consider a complaint that has not been resolved through the council or housing association's complaints system. Complain to an ombudsman serviceĪn ombudsman is a free, independent service for solving disputes and complaints. They should should say how long it will take to deal with your complaint. You could also send them a letter or email about your problem. How to complain to your housing associationĬheck your housing association's website or call to find out how to complain. They might refer your complaint to the Housing Ombudsman if you're a council tenant or leaseholder. You could also contact your local councillor or MP about your problem. Their final decision and the reasons for it When the investigation is done, the council writes to you to explain: Usually an officer who was not involved with the original problem investigates the complaint. Are you on a low income and on the waiting list for public housing in. If you speak to someone, keep a record of what is said and who you speak to. Our housing staff are here to help and are more than happy to chat to you about. Sending your complaint by phone, email or letterĬopies of any documents or emails you send Looking for some extra online activities for young learners or adapting to online teaching? Take a look at our resources for teaching online.Find your council's complaints team on GOV.UK Stay up to date with news, information, articles, videos and tools to support your English language teaching.
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